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Corporate Social Responsibility

 As a global leader in total wellbeing, corporate responsibility is integral to everything we do. 

Guided by purpose 
 

Our commitment to corporate responsibility is guided by our purpose – improving lives, improving business. Together with our values and robust approach to corporate governance, our purpose shapes every aspect of our business strategy and our interactions with our people, partners, clients and communities. 

2020 Environmental, Social and Governance report

ESG 2020 Report

Our 2020 Environmental, Social and Governance (ESG) Report: Moving Forward with Purpose, comprehensively documents all aspects of our commitment to responsible business conduct and our contributions to the wellbeing of our employees, communities and the environment. The report provides a comprehensive account of our company-wide performance over 2020, as we move closer to our aspirational goal of improving 1 billion lives.

View past CSR reports

33%+
Women executives

More than one third of our executives are women – triple the average for large companies

91%
Board rank

91 out of 100 points - high marks and a 3rd place ranking out of 211 companies in The Globe and Mail’s national ranking of corporate boards 

Improving 1 billion lives 
 

Through our solutions we provide clients, the volunteer efforts of our people and our community wellbeing initiatives, we’re moving forward toward our long-term goal of positively impacting the lives of one billion people. 

For our clients:

We help to improve workforce engagement and productivity in our more than 24,000 client organizations worldwide by helping them improve the total wellbeing of their people. 

In the workplace: 

We are committed to delivering a great employee experience centred on the total wellbeing of our 7,000 + people so they feel well cared for, valued, and part of a workplace culture of respect and inclusion. 

For the planet:

Our commitment to environmental stewardship and sustainability is core to our values and embedded across our business operations.

In the community:

We contribute to the wellbeing of communities where our people live and work that includes a strategic focus on mental health for youth and marginalized populations. 


Pledging our support to help build a more inclusive and diverse world, free of systemic racism.
 

Proudly committed to making a difference 

Our support for the United Nations Global Compact reflects our commitment to meet global expectations for ethical conduct, human rights, labour rights and environmental protection.



Supporting wellbeing in communities across the globe 

Cars driving away from Fort McMurray wildfires in November 2016

Rapid response to natural disasters and traumatic events since 9/11 

  • Crisis hotline opened after 12 significant emergencies in 2020 in Canada, the U.S., Europe and Australia 

Support for mental health 

  • Official mental health partner of the Canadian Olympic team

  • Mental Health Index by LifeWorks™ advances understanding of mental health among working populations 

  • Partnerships to support public access to internet-based cognitive behavioural therapy through AbilitiCBT®

Woman looking through window blinds

Advancing education and wellbeing as a global citizen 

  • Among the largest Canadian donors to the UNHCR, The UN Refugee Agency to United Nations High Commissioner for Refugees 

  • A decade of supporting education and training for girls at Kakuma 

  • Kakuma Hope won in the medium-company category of the International Corporate Citizenship Film Festival (ICCFF)

Improving lives through volunteerism 

  • Community days give every employee one paid day annually to support wellbeing in their communities 

  • Hands-on volunteering and grassroots support are making a real difference in the lives of vulnerable people who need our support 

Volunteers putting donations in boxes

Going green 

We are committed to making our environmental footprint even smaller. Together, with our employee “Green Teams”, we are discovering new ways to conserve while prioritizing sustainability in our strategy and operations. 

Eliminated all single-use plastics at head office

Reduced our paper consumption by almost three million sheets over the past five years