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Canadians get medical care four times faster now with LifeWorks telemedicine

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Corporate / Mental Health / Canada

Canadians get medical care four times faster now with LifeWorks telemedicine

Service enhancements meet increased demand for virtual care caused by shifting preferences and pandemic

LifeWorks, a world leader in providing in-person and digital solutions that support the mental health and total wellbeing of individuals, has expanded and improved its telemedicine offering in an effort to better meet the needs of organizations and their people.

Research from the Canadian Medical Association noted that almost half (46 per cent) of Canadians who used virtual care since the pandemic outbreak prefer this method as a first point of contact with a doctor. Recognizing this as the leading edge of a growing change in how healthcare is accessed in Canada, LifeWorks is proud to offer a virtual care solution that reduces wait times to obtain medical care and decreases barriers to access with on-demand service from licensed general practitioners across Canada.

Key features

  • LifeWorks telemedicine connects employees and their family members to licensed general practitioners in Canada via audio, video, or instant messaging on a virtual platform. It is available 24/7 from web and mobile apps.
  • Once connected, a general practitioner evaluates symptoms and makes appropriate recommendations. General practitioners can diagnose and treat, order necessary lab work and diagnostic imaging, prescribe medication, and make a specialist referral when medically necessary.
  • On average, the service connects patients to a general practitioner within five minutes, a 75 per cent improvement in wait time.
  • A survey of users of the platform showed that employees save an average of four hours per consultation, resulting in less time lost from work for medical appointments.

Canadian employers can add LifeWorks telemedicine to their existing benefit plans.

Comments from Neil King, president, integrated health solutions and executive vice president, LifeWorks
“LifeWorks was the early leader in virtual mental health care, with video and text-based options available for over a decade before they became the standard. It’s this innovative drive to be on the leading edge of the mental health and wellbeing needs of Canadians that fuels LifeWorks telemedicine. Our recent enhancements to the service make it easy for people to seek care and get the support they need to stay healthy and engaged at work and at home.”

About LifeWorks

LifeWorks is a world leader in providing digital and in-person solutions that support the total wellbeing of individuals. We deliver a personalized continuum of care that helps our clients improve the lives of their people and by doing so, improve their business.


Heather MacDonald

Source: LifeWorks