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Moving forward with purpose: LifeWorks publishes 2020 environmental, social and governance report

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Corporate / Canada

Moving forward with purpose: LifeWorks publishes 2020 environmental, social and governance report

LifeWorks provides enhanced ESG reporting

LifeWorks, a leading provider of technology-enabled total wellbeing solutions, today released its 2020 Environmental, Social and Governance (ESG) Report. The new and enhanced ESG report is a continuation of the company’s previous two Corporate Social Responsibility reports, and the activities and successes it highlights provide a clear account of the company’s ongoing commitment to total wellbeing under its new name, LifeWorks. This includes:

  • Leading corporate governance practices;
  • Supporting employee and client mental health;
  • Accelerating its inclusion and diversity (I&D) initiatives; and
  • Investing in community impact programs and minimizing its eco-footprint.

“Our 2020 ESG report highlights the critical connection between our business model, focused on wellbeing, and our values that guide our interactions with our people, our clients, our communities and the environment. For our stakeholders, this report further underscores our commitment to consistency in progressing key areas of our ESG performance,” said Stephen Liptrap, president and chief executive officer. “We will continue to move forward with purpose and by turning our ESG activities into strategic advancements, be able to also benefit our stakeholders.”

Key milestones

  • LifeWorks became a signatory to the United Nations Global Compact and committed to its “Ten Principles” centred on human rights, ethical conduct, labour rights and the environment.
  • Achieved strong client satisfaction scores with its Top 400 clients.
  • Placed third among 211 organizations in an annual assessment on corporate governance by one of Canada's national media news companies, The Globe and Mail.
  • The company’s preparation of the report supports greater alignment with the Sustainability Accounting Standards Board and Professional & Commercial Services Standards, and considered the Global Reporting Principles of balance, transparency and completeness and the Global Reporting Initiative Standards.

Focusing on “S” in ESG

From the COVID-19 pandemic to economic decline, and the growing global conversation about systemic discrimination and anti-racism, the world is experiencing a mental-health pandemic. Through a combination of technology and employee talent, LifeWorks has been able to answer the increased demand for digital mental health services to support its more than 24,000 client organizations and help make life work for their employees and families.

Numerous programs were launched and existing services were updated to support mental, physical, financial and social wellbeing, including:

Advancements were also made on the acceleration of the company’s three-year I&D strategy and its eco-efforts, including:

  • Commitments to The BlackNorth Initiative and CEO Action for Diversity and Inclusion initiative;
  • Being recognized publicly by The Globe and Mail for its work towards gender equality with a large percentage of women making up company leadership and the Board of Directors;
  • Registering internal employee engagement scores that were well above the prior year; and
  • Striving to locate company in LEEDS-certified and BOMA BEST buildings.

“This is only the beginning of what we can achieve,” continued Liptrap. “Our goals for the future are ambitious and as our presence grows on a global scale, it is clear that we have a responsibility as a company to align our business strategy with the needs of the many communities we serve.”

Click here to read the full environmental, social and governance report.

About LifeWorks

LifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency. By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services. LifeWorks employs more than 7,000 employees who work with more than 24,000 client organizations that use our services in more than 160 countries. LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK). For more information, visit


Heather MacDonald

Source: LifeWorks