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The digital age: How users access EFAP services

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The digital age: How users access EFAP services

February 12, 2013

Multiple digital channels offer new ways to access counselling and interact with EFAP services, and are attracting a younger demographic who may never have considered Employee and Family Assistance Program support through traditional means.


Employers across Canada are addressing the mental and physical health needs of their employees by facilitating access to Employee and Family Assistance Programs (EFAPs). The purpose of this document is to help human resource professionals understand:

  • what channels employees are using to access these counselling and advisory services;
  • the demographics of users per channel of service delivery; and
  • the impact that digital channels play in providing support.