The effectiveness of video counselling for EFAP support
Video Counselling Compares Well to In-person Counselling
Employee and Family Assistance Program (EFAP) providers are currently being challenged with providing counselling in a highly digital world in which users demand easy access to services. The past decade has seen a significant technological evolution, making things such as video counselling, telehealth, and telemental health possible and feasible support options. It is the expansion of these channels that have created opportunities for more research—to improve not only the method of delivery but also the counselling itself.