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Online EFAP service offerings: Re-examining user demographics and access patterns

Online EFAP service offerings: Re-examining user demographics and access patterns

November 25, 2014

As Employee and Family Assistance Programs (EFAPs) continue to show their effectiveness in helping workers deal with emotional, mental and physical-related stressors that may limit productivity on the job, an increasing number of employers are facilitating access to these programs to support their workforce’s wellness needs. Consequently, providers of EFAPs are being challenged with new ways in which to enhance available support, especially when it comes to accessibility.

In this paper, the most up-to-date data is used to re-examine The digital age’s findings, providing human resource professionals with insight into:

  • the latest digital and traditional EFAP service usage trends across age, gender and delivery channel; and
  • the impact digital channels have in the realm of EFAP support.
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